We strive to ensure your satisfaction with your purchase from Qaan Living. If for any reason you are not satisfied, we have a simple returns process that complies with the Consumer Protection Act of the Netherlands.
Right of withdrawal
You have the right to withdraw from the agreement within 30 days without giving reasons. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, acquires possession of the product.
To exercise your right of withdrawal, please inform us of your decision to withdraw from the contract by e-mail or our contact form . To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive an email with a return label for sending the return shipment. All payments you have made up to that time, excluding delivery costs of €6.45, will be refunded immediately and in any case no later than 30 days after the day on which we were informed of your decision to withdraw from the agreement. you will be refunded. We will refund the amount using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any case, no fees will be charged for such reimbursement.
We may wait with the refund until we have received the goods or until you have demonstrated that you have returned the goods, whichever comes first.
To be eligible for a return, the following conditions must be met:
- Always state your return number or order number on the package or add it to the box.
- Always send the items in the original packaging, if reasonably possible, including all parts that are in the same packaging.
Our return address
Tenerife Street 40